Please allow up to 14 business days for your order to be prepared and fulfilled before shipment.

This processing period does not include weekends, holidays, or carrier transit time after your package has shipped. Some orders may leave our studio much sooner; however, we ask that customers allow the full processing window before contacting us regarding order status.

Once your order has been transferred to the shipping carrier, delivery times are determined by the carrier and are outside of our direct control. Tracking information will be provided when available.

Orders containing made-to-order, ritually prepared, or specially timed items may require the full fulfillment period.

Due to the handcrafted, small-batch, made-to-order, and spiritual nature of our products, CURRENTLY ALL SALES ARE FINAL.

We do not accept routine returns or exchanges, including returns based on personal preference, scent preference, change of mind, or differences in the natural appearance of handcrafted products.

Natural ingredients, botanicals, crystals, oils, waxes, herbs, and other handmade components may vary slightly in color, texture, placement, or appearance from photographs.

These variations are a natural part of handcrafted goods and are not considered defects.

We absolutely want to make things right when there is a serious problem with an order.

If your order arrives significantly damaged, defective, unusable, or you receive an incorrect item, please contact us within 5 calendar days of confirmed delivery.

Please include your order number and clear photographs of the item, packaging, and shipping box so that we can evaluate the issue.

Approved claims may be resolved through a replacement, store credit, or refund at our discretion, depending upon the circumstances and availability of the item.

Please do not discard damaged products or packaging until your claim has been resolved, as photographs or additional information may be required.

Minor cosmetic variations inherent to handmade products or damage to exterior shipping packaging that does not affect the product itself generally will not qualify for replacement or refund.

VICIOUSxVALENTINA is not responsible for packages that are lost or stolen after carrier tracking confirms successful delivery to the address provided at checkout.

If a package is lost while in transit or tracking indicates a carrier-related delivery problem, please contact us so we can assist you in determining the appropriate next steps with the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Because many products begin preparation shortly after an order is placed, cancellations are not guaranteed.

Cancellation or modification requests must be submitted within 24 hours of purchase.

If preparation of your order has already begun—including dressing, blending, pouring, assembling, personalization, or ritual preparation—we reserve the right to decline the cancellation or modification.

After the 24-hour cancellation period, orders are considered final and cannot ordinarily be canceled.

Our spiritual and ritual goods are offered as tools for personal spiritual practice.

We cannot guarantee a particular spiritual, emotional, financial, romantic, legal, medical, or other outcome from the use of any product.

The absence of a desired result from a spiritual or ritual product does not constitute a product defect and is not grounds for a refund, return, replacement, or charge reversal.

If something has genuinely gone wrong with your order, please contact us before assuming it cannot be resolved.

We are a small business, and while these policies are necessary to protect the time, materials, and care involved in our work, we want every customer to receive the products they actually ordered in good condition.